Job Responsibilities

• Oversee daily operations and end-user support, ensuring high service availability and adherence to defined SLAs.
• Manage and support filed Operation &administration To deliver Service effectively & Timely to retail branches.
  • Coordinate field teams for device installation & pilot testing; ensure service excellent & quality
  • Design & deliver training (in-person / digital) covering POS usage, reconciliation and dispute handling
  • Coordinate with vendors to support Operations and related projects.
  • Prepare regular monitoring ,performance reports and identify areas for improvement.
  • Build scalable after-sales service model (Field operation) SOPs, service logistics, knowledge-base)
  • Maintain documentation, operational standards, and IT policies to support scalable IT operations.
  • Ensure proper IT service management practices, incident handling, and continuous improvement of IT support operations.

• Souring & Procurement Management : Develop Sourcing strategies to identify reliable suppliers, contractors, and service providers. and plan to serve business needs and monitor actual performance.

• Leadership & Negotiation:

• Excellent  negotiation skills with a proven track record of closing deals,Leadership mindset with a hands-on, proactive approach ,

• Build and maintain strong relationships with clients, partners, and stakeholders,

• Facilitate effective communication across Team to ensure production continuity.
• Oversee and approve IT hardware procurement, ensuring alignment with technical specifications, business value, and corporate IT standards.
• Maintain and govern the Asset Inventory System, ensuring asset records are accurate and up to date, and establish standards for regular asset audits.
• Lead and develop the IT Support and Asset Management team, ensuring high service performance and continuous capability growth aligned with organizational goals.

Job Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Engineering, Business Administration, or related fields

• Minimum of 7 years of experience in IT Asset Management, IT Procurement, or Infrastructure Support, with at least 3 years in a supervisory or managerial role

• Strong understanding of IT hardware specifications, licensing models, and lifecycle management (PCs, servers, mobile devices, printers, etc.)

• Proven experience in vendor negotiation and contract management, including leasing and procurement planning

• Familiarity with ITIL framework, IT support best practices, and service-level agreement (SLA) management

• Knowledge of IT security standards and ability to collaborate effectively with Infrastructure and Security teams

• Hands-on experience with Asset Management Systems (e.g., ServiceNow, Freshservice, Lansweeper, or equivalent)

• Analytical mindset with ability to create and interpret budget reports, usage trends, and cost optimization metrics

• Strong leadership, team development, and cross-functional collaboration skills.